How do I submit a complaint?
Complaint?
At Nuvrachtwagen.nl, we do our utmost to help everyone as best we can. Unfortunately, you may not have felt that way. We’ll work together to put things right. Because we value our customers’ satisfaction, we have a complaints procedure. Fill in the form here.
You can submit your complaint to us in various ways.
Email: info@nuvrachtwagen.wpprovider.nl with the subject line “complaint” followed by your first and last name, or contact us using our contact form
Call : We are available from 09:00 to 19:00 on weekdays. On Saturdays, from 13:00 to 17:00.
Message us: You can also message us, of course. Click the WhatsApp icon and we’ll be happy to assist you.
Letters: We accept letters marked “complaint” at the following address.
verrijn stuartlaan 22
2288El. Rijswijk
All complaints will be processed within 48 hours (on business days) and resolved within 4 weeks. If more time is needed to investigate, we’ll let you know in good time. Letters that require a longer processing time will be resolved within 8 weeks at the latest.
Because Nuvrachtwagen is affiliated with the NRTO, you can use the national disputes committee at https://www.degeschillencommissie.nl/ in accordance with articles 15 and 16 of the NRTO terms and conditions. The decision of the national disputes committee is binding, and any consequences will be dealt with by Nuvrachtwagen.nl as soon as possible.
All information is treated confidentially and is not shared with third parties. We keep your complaint for a maximum of 1 year and may use it for internal training.
Did you know that we are also NRTO-certified? As an NRTO member, we adhere to the NRTO code of conduct. The principles in this code of conduct are:
- Principle of due care
- Principle of legal certainty
- Principle of reasonableness
- Principle of reliability
- Principle of transparency
Click below for the full NRTO Code of Conduct.